Privacy Policy

In this privacy notice, ‘we’, ‘us’ and ‘our’ mean Matrix Cleaning. Our principal address is 68 Andrew Gardens Birmingham B21 9PN. Our Data Protection Officer – Miss Jasvinder Mall can be contacted by e-mail at info@matrixcleaning.co.uk

Scope of privacy notice

This privacy notice applies to anyone who interacts with us about our services in any way (for example, by e-mail, through our website, by phone).

What information do we collect?

We may collect the following kinds of information about you:

Personal details such as your name, address, telephone number, email address, occupation and business details.
Information about your enquiry to Matrix Cleaning.
Notes of conversations with you about your requirements.
Details of the fees we have charged, the amount you have paid and some payment details
Feedback and complaints
Statistical data about your browsing actions and patterns – including the full URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page
Any other personal information you provide to us

How we obtain information

You may give us information about you through the following:

By filling in a contact on our websites
Corresponding with us by phone, e-mail, chat or otherwise
Through the technology you use to access our services

Our website, like many others, uses third party cookies, helping us improve the performance of our website and digital marketing, to provide you with a better user experience.

For example:

Facebook analytics, pixel, advertising, & social features. We use Facebook technologies to customize content and advertising, to provide social media features and to analyse traffic to our website.

These cookies monitor activity throughout our website using third-party providers. We track which sources are effective at helping visitors find our website and make calls to us, navigation journeys throughout, and pages visited. We may use IP addresses, geo-location data and caller telephone numbers.

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the website browser (for example, Internet Explorer or Safari) on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites use them to recognise you and remember important information that will make your use of a website more convenient.

For further information visit aboutcookies.org or allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

How we use your information – the purpose

We may use this information to:

To perform our relationship with you, including to handle any queries or complaints
To manage our social media or online relationship with you, in some cases we may rely on your consent for example should you provide us with a video, photograph or content to use

Our website, events, promotions, social media, content, blogs and materials we provide are not intended for use by individuals 13 years or older, and we do not knowingly collect personal information relating to anyone under the age of 13 years.

Social media

We love social media and chatting with you there, whether it be on Facebook, Instagram or Twitter.

Don’t forget, however, that everybody can see everything you do there (our sites are public) so if you want us to keep your information private, please don’t put anything on these sites which you or your loved ones would like to keep private, whether now or in the future.

If you use certain social media features from within our website or connect with us on our social media pages, the privacy policies of those companies will apply. Please read them carefully before you share your information with us and others as these companies may have different standards of protection of information than we do.

Sharing your information

Your information is used only by those working at and for Matrix Cleaning.

How we will keep your information safe

We employ administrative, electronic and physical security measures to ensure that the information that we collect about you is protected from access by unauthorised persons and protected against unlawful processing, accidental loss, destruction and damage.

This includes:

Password protection
Virus protection
Secure servers
Back-up facilities
Secure cloud-based storage

In addition, we limit access to your personal information to those employees, agents and contractors

How long will we keep your information?

We will only keep information for as long as necessary to fulfil the purposes we collected it.

We have a retention schedule listing all documents and the timeframes for disposal. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

Your rights

Access

You have a right to access the information that we hold about you and to receive a copy. You can make a request by contacting info@matrixcleaning.co.uk.

Your Data Matters: How can you learn more about protecting your information?

If you want detailed information on your rights, protecting your information, and what the Information Commissioner’s Office (ICO) does and how it can help you protect your information, please visit Your Data Matters. The ICO is the UK’s independent body which upholds information rights.